PRIVACY POLICY

1. Scope

This Privacy Policy applies to information collected through Ameristar Roofing's website, online forms, telephone and email communications, SMS opt-ins, service inquiries, appointment requests and related customer communications.

2. Information We Collect

Depending on how you interact with us, we may collect information including:

• Name, phone number, email address and mailing or service address.
• Company name, property name, property type and project details.
• Information you include in forms, emails, text messages, photographs or other communications.
• Appointment, estimate, proposal, project and customer-service information.
• Technical website information such as browser type, device type, pages viewed, referring pages and approximate location derived from IP address.

Please avoid submitting sensitive personal information that is not reasonably necessary for a roofing or property-service inquiry.

3. How We Use Information

We may use information we collect to:

• Respond to inquiries and provide requested information.
• Schedule inspections, appointments and site visits.
• Prepare estimates, proposals and roofing project information.
• Coordinate projects, service work and customer support.
• Send appointment reminders, project updates and service communications.
• Maintain business records, improve our website and understand website usage.
• Protect the security and integrity of our website, systems and business.
• Comply with applicable legal obligations and enforce our agreements.

4. SMS Communications

If you opt in to receive SMS messages from Ameristar Roofing, you may receive text messages related to estimates and proposals, appointment scheduling and confirmations, project updates, service coordination, follow-up communications and customer support.

Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing roofing services. You may opt out at any time by replying STOP. For help, reply HELP or contact us directly.

SMS consent is not shared with third parties for their marketing purposes.

5. Website Data + Cookies

Our website and the technology used to operate it may use cookies, pixels, log files and similar technologies to keep the site functioning, understand traffic, measure performance and improve user experience. Some technologies may be provided by service providers that support website hosting, analytics, advertising, communications or security.

You can generally control cookies through your browser settings. Disabling certain cookies may affect how some website features function.

6. Sharing of Information

Ameristar Roofing does not sell or rent personal information for money and does not share personal information with third parties for their independent marketing purposes. We may disclose information when reasonably necessary to service providers that help us operate our website, communications or business, provided those parties use the information for the services they provide to us.

We may also disclose information when required by law, legal process or government request; when necessary to protect rights, safety or property; or in connection with a business transaction such as a merger, acquisition or sale of assets.

7. Data Security + Retention

We use reasonable administrative, technical and organizational measures designed to protect personal information. No website, network or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

We retain information for as long as reasonably necessary for the purposes described in this policy, to maintain business and project records, resolve disputes, comply with legal obligations and enforce agreements.

8. Your Choices

You may contact us to request that we update or correct contact information you previously provided. You may unsubscribe from marketing email using the unsubscribe method provided in the message, where applicable, and may opt out of SMS by replying STOP.

Some communications related to an active estimate, appointment, contract or roofing project may still be necessary to complete the requested service.

9. Third-Party Services + Links

Our website may link to or integrate with third-party services such as financing providers, scheduling tools, maps, review platforms, manufacturers or other external websites. Those companies operate under their own privacy policies and terms. Ameristar Roofing does not control their independent privacy practices.

10. Children's Privacy

Our website and roofing services are not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13 through the website.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, communications, services or legal requirements. The revised policy will be posted on this page with an updated revision date.